Over the last decade, Infrastructure management has always been about "Tight budgets" and "Cost cutting". However now Enterprises look more beyond costs and want to see value their partner can bring in. We believe that adding value to the cost is what our Client prefers.
We offer an integrated Infrastructure management solution covering the whole array of Data Center, Hardware, Software OS, Database, Applications, Analytics and most importantly the process to integrate them to function as an asset to an organization.
Keeps your IT infrastructure running at optimum performance with our proactive server management?
The performance of your critical infrastructure is essential for business productivity and customer satisfaction, but managing servers is a costly and time-consuming activity. Should your IT department be diverting their valuable resources to this task instead of focusing on IT strategy and supporting your core business applications? Our fully-managed server management solution is designed to take away the pain of managing infrastructure so that your IT department can focus on creating competitive advantage.
Proactive support and management
Data centers and IT infrastructure is our core business; our server management solution includes proactive support, comprehensive server monitoring, hardware and resource trend reporting, hardware repair, operating system patch monitoring, alerting and installation services. We have in-house expert hosting and networking teams that work 24/7 to monitor, diagnose and support servers from the hardware level all the way up to the operating system.
For each monitored server, we set up a comprehensive runbook that records the procedures required to administer the system, including contingency handling. Any open support issues are logged in our issue tracking system, with status updates around the clock. Through performance counters and optional agents, we can provide a history of server activity, including disk usage, CPU Utilization, and network activity.
Karma InfotechDatabase Management Services ensure 27x7 availability and performance of your business-critical databases. Our experts continuously monitor, manage and ensure optimal performance of the database environment and function as an extended arm of your organization. Our clients also benefit from higher efficiency and lowered cost of database management.
Clients who have outsourced their database management to Karma Infotechare benefiting from the reports we generate that enable improved decision making and increased end-user client satisfaction. Additionally, Karma Infotechanalytical toolset for database management can help you evaluate your options and build a better database strategy.
Karma InfotechService Offering
IT infrastructure is the backbone of an organization. To derive optimal performance, it is not enough to design your IT Infrastructure and applications to provide the desired business outcomes. You must also ensure high availability, high performance, and high service levels by putting in place robust IT services. The key challenge, for IT organizations, is to deliver efficient and high-quality services for managing IT, at optimal cost.
Services ensure that your business applications are managed and operated on a 24x7 basis to provide a secure, high-performance platform for business. ’Karma Infotech, Global Delivery Model and ITIL-based processes ensure that all this is done within your time and budget constraints. Our AM service focuses on transforming your applications support delivery to a ‘Managed Applications Operation (MAO)’ service model with predictable service levels.
The MAO service model provides a set of process frameworks, a pricing engine, and a flexible governance model to transform support services to improve productivity, achieve higher operational efficiency, and cost predictability.
Karma InfotechManaged Backup Services
Information is the new currency in the 21st century. Karma InfotechManaged Backup Services provides the information backup stability and predictability that you need and want to protect your data, your business, and your reputation. By optimizing backup services operational efficiency, you can increase the value of your Karma Infotechinvestment.
Proactive Monitoring and Management
World Class NetBackup Experts
Through Network Managed Services, we can take full responsibility for your network, including planning, design and implementation, day-to-day operations and maintenance.
Network Managed Services embrace multi-vendor environments, which gives you the flexibility to develop and deploy services and infrastructure by using the vendor of your choice.
The service is controlled by a Service Level Agreement (SLA) based on performance indicators.
We can also help you to secure your own in-house capability to operate the network, and while you get ready to operate we will take the full network management responsibility.
Network Managed Services will enable you to achieve desired quality at a foreseeable cost.
By letting us handle the network operation, you can focus on business strategy, services and customers.
We focus on improving operational efficiency, network quality and asset utilization, helping you to improve profitability and customer experience.
Business Process Management Services
Karma Infotechoffers a rich experience and deep expertise in Business Process Management (BPM) technology. BPM, the enabler of business agility in today’s world, offers process automation and optimization as a form of technology-enabled continuous improvement. With BPM, your business is as good as your processes are, determining your edge over your competitors.
Typically, Business Process Management solutions are complex pieces of middleware technology that are benefitted by past experience or advanced training. As a Business Process Management (BPM) solution provider, our differentiators come from a sustained understanding of integration solutions, our real-world experience in identifying, designing and working with complex and diverse business processes, our proven methodologies born out of those experiences, and our combination of highly skilled onsite and offshore teams for successful BPM engagements.
Karma InfotechBusiness Process Management (BPM) Vision
Our vision of BPM over SOA combines the architectural philosophy of SOA with the process excellence of BPM. Working in tandem, SOA provides the standard-based services for your enterprise, while Business Process Management provides the freedom to design, execute, monitor, and re-optimize your business processes in a continuous cycle of feedback and refinement. In using BPM over SOA, Karma Infotechis, therefore, leveraging the synergy between two technologies to provide a cost-effective but robust process platform to your enterprise.
BPM Competency Center & Services
To enable customers on this journey of continuous process optimization, Karma Infotechfocuses on a competency center-driven approach to BPM implementations. The outcome of the competency center is a set of services that work towards creating robust business process platforms for global 2000 customers.
To help transform your business, we offer the following services.
Business Process Management Services Organizations need to be more efficient, effective and agile to address the dynamic business environment. They need customer-centric processes with a focus on innovation, flexibility and integration with technology.
Karma InfotechBusiness Process Management (BPM) Services will help you drive business excellence and get real-time process insights.
What Karma InfotechProvides
Karma InfotechBPM Services delivered within its FORE™ transformation methodology helps you drive business excellence. Our services provide a framework for continuous improvement and effective management of business processes.
The insights developed on the basis of our domain knowledge and the detailed process mapping help you improve your end-customer experience and accelerate time-to-market. Karma InfotechBusiness Process Analysis and business scenario development expedite the technology deployment cycle.
Alarm Management Lifecycle Solutions
Control room operator roles have changed dramatically over the years. The advent of new types of automation technology with more control loops and higher process complexity has increased demand on the operator’s attention. Basic Process Control Systems (BPCS) allow the operator a more detailed interface with the plant facility. However, since the interface graphics are often poorly designed, alarms are commonly used as a way to poke the operator and call his attention to something that he or she has missed making it difficult to interpret and act upon plant operating scenarios. The BPCS also provides the ability to configure more alarm types with essentially no added cost. The disadvantage is that alarm configurations may easily be implemented with little thought given to operator response, much less how the operator determines the root cause. As a result, operations may now have to deal with whether a displayed alarm is valid and useful to the operator. Additionally, the new alarm set points may not allow time for the operator to respond or may just become a nuisance that the operator has to filter out during day to day normal operations. Now the perceived low added cost of adding alarms begins to become more inflated due to reduced productivity for the control room operator. Fortunately, there are services that help operations leaders deal with alarm management.
IT Service Desk As consumerization sweeps across the globe, cloud and mobile technologies are enabling and empowering employees like never before. The traditional service desk is not only expected to support an increasingly diverse range of technologies and platforms, but must also match the level of personalization, empowerment, and speed that an average employee is used to outside the workplace. Failing in this will eventually lead to employee dissatisfaction, loss of motivation, and a decrease in productivity.
In our digital era, as IT aligns itself to business, the service/technical help desk must emerge from its fire-fighting mode and shift focus - from problem management to offering pre-emptive and proactive support.
Karma InfotechIT Service Desk
Karma Infotechmanages more than 20 million service desk contacts annually, for over 160 enterprise customers, helping create some of the most modern and efficient workplaces. Karma Infotechglobal delivery footprint spans 20 service delivery centers supporting over 26 languages, and its IT infrastructure support services help make service desks proactive, highly personalized, and more importantly, business aligned. You will be able to resolve issues faster and with an efficiency that ensures that your employees are spending their valuable time on the business that matters.
Karma Infotechservice desk services and solutions offer business-aligned user support which is predictive, proactive, and personalized to end users, based on user-profiling and automation.
Karma InfotechConsulting for Reporting and Analytics
Information generated by an intelligent enterprise is useless if it's not put to work in the lines of business. Karma Infotechintegrated reporting and analytics solutions are built on a model-based platform that increases the accuracy of enterprise data and delivers actionable information increasing your confidence in the foundation of key business decisions. Karma Infotechconsultants rely on functional and technical expertise to understand your reporting and analytics requirements and provide a solution that can be tailored to enable your company. With accurate, predictive reporting and analytics, you can find patterns and insights hidden deep inside your enterprise data, giving you a competitive advantage in the market.
Enterprise Reporting & Analytics
There is a paradigm shift in the way an enterprise consumes information. There is growing democratization of BI; end users are now empowered through not just reports, but through a variety of ways including powerful data discovery and visualization and predictive analytics.
Why Enterprise Reporting and Analytics Services?
How Can TAKE Solutions Help?
TAKE specializes in crafting the right BI solution for your business needs by finding the right combination of people, best practices, and technology to transform your information resources into actionable intelligence with its Business Intelligence and Analytics services. TAKE implements the technology and processes for collecting, understanding and sharing the information that can improve the organization’s business performance.