ENTERPRISE MOBILITY

Mobility has been the most disruptive innovation that has changed business & technology services during the last decade. Especially in last 5 years the innovation in mobility has been at the speed of light. During 2005-10 Mobility was all about sending emails via mobile while now it is carrying office in mobile.

People have the luxury of working out of office with no impact in productivity. Is it managing Lead and Sales for Sales teams, Issues and Ticket management for Technical teams, Logistics and Supply chain and even Collection for Credit control teams all can be tracked via mobile and this too in real time.

Karma Infotechhas expertise in iOS, Android, Windows and Blackberry OS. We have developed applications for Retail, Telecom services, E-CRM, Manufacturing; enabling our clients to perform business as usual with increased efficiency and customer satisfaction.

ENTERPRISE MOBILITY CAN HAVE IMPACT ON IMPORTANT ASPECTS OF BUSINESS

  • Workforce Automation
  • Sales Force Automation
  • End user applications
  • Team Collaboration
  • Dashboards for Stakeholders

ENTERPRISE MOBILITY OFFERINGS

SALES FORCE AUTOMATION

Mobility applications enable the Mobile workforce with anytime; anywhere secure access to critical business information to execute tasks while on-the-go. Sales Force Automation is a Mobile application that enables the Sales Force to stay connected to their work even when they are outside their respective offices. It resides on field sales person’s phone/tablet and is used as a tool to get daily tour plan, sales order updating, collection updating and real-time tracking of the sales people.

Business Benefits

  • Real time updates
  • Improve productivity
  • Reduction of manpower cost
  • Reduction in travel cost
  • Improved customer satisfaction
  • Improved Partner/Dealer satisfaction
  • Authentication of the field forces feedback
  • Voice of customer

Advantages

  • Bundled offer of Application, Connectivity and device if required
  • Offered both on OPEX and CAPEX model
  • Device vendor agnostic solution
  • Works on multiple operating systems - Android, Windows & IOS
  • Application runs on both CDMA and GSM network
  • Hosting the services at Terrah’s Data Centre
  • Application can be customized basis your business requirement
  • Ability to integrate with the existing systems - ERP / CRM, if required.

Service Ticket Management

Mobility applications enable the Mobile workforce with anytime, anywhere secure access to critical business information to execute tasks while on-the-go. Service Ticket Manager is a Mobile application that automates the Service Ticket closure process of an organization. This application resides on the mobile device of a Service engineer to provide him daily call logs and enables him to update the details of the service call over the mobile device itself primarily the application is best suited for Industries which have a field force for Customer service.

Business Benefits

  • Real time updates
  • Improve productivity
  • Reduction of manpower cost
  • Reduction in travel cost
  • Improved customer satisfaction
  • Authentication of the field forces feedback
  • Voice of customer

Advantages

  • Bundled offer of Application, Connectivity and device if required
  • Offered both on OPEX and CAPEX model
  • Device vendor agnostic solution
  • Works on multiple operating systems - Android, Windows & IOS
  • Application runs on both CDMA and GSM network
  • Hosting the services at Terrah’s Data Centre
  • Application can be customized basis your business requirement
  • Ability to integrate with the existing systems - ERP / CRM, if required.

lead Management

Mobility applications enable the Mobile workforce with anytime, anywhere secure access to critical business information to execute tasks while on-the-go. Lead Manager is a Mobile application that automates the Lead Management process of an organization and enables the Sales Force to stay connected to their work even when they are outside their respective offices. This application resides on the mobile device of the field Sales executive and is used as a tool for lead allocation and updating over the device itself.

Business Benefits

  • Real time updates
  • Improve productivity
  • Reduction of manpower cost
  • Reduction in travel cost
  • Improved customer satisfaction
  • Authentication of the field forces feedback
  • Voice of customer

Advantages

  • Bundled offer of Application, Connectivity and device if required
  • Offered both on OPEX and CAPEX model
  • Device vendor agnostic solution
  • Works on multiple operating systems - Android, Windows & IOS
  • Application runs on both CDMA and GSM network
  • Hosting the services at Terrah’s Data Centre
  • Application can be customized basis your business requirement
  • Ability to integrate with the existing systems - ERP / CRM, if required.

Collections Process Automation

Mobility applications from Terrah enable the Mobile workforce with anytime, anywhere secure access to critical business information to execute tasks while on-the-go. Collection Manager is a Mobile application that automates the Collections process of an organization. This application resides on the mobile device of the field collections executive and helps to allocate cases and update the details of the collections over the device itself Primarily the application is best suited for Industries which have a field force for the collections process.

Business Benefits

  • Real time updates
  • Improve productivity
  • Reduction of manpower cost
  • Reduction in travel cost
  • Improved customer satisfaction
  • Authentication of the field forces feedback
  • Voice of customer

Advantages

  • Bundled offer of Application, Connectivity and device if required
  • Offered both on OPEX and CAPEX model
  • Device vendor agnostic solution
  • Works on multiple operating systems - Android, Windows & IOS
  • Application runs on both CDMA and GSM network
  • Hosting the services at Terrah’s Data Centre
  • Application can be customized basis your business requirement
  • Ability to integrate with the existing systems - ERP / CRM, if required.

Data Collection Management

Mobility applications enable the Mobile workforce with anytime, anywhere secure access to critical business information to execute tasks while on-the-go. Data Collection Manager is a Mobile application that enables the Data collection field force to stay connected to their work even when they are outside their respective offices . This application resides on the mobile device of the data collection executive and helps to allocate cases and update the details of the cases over the device itself This application can be deployed in any industry where there is a field force involved in any type of data collection for the business.

Some of the business processes where this application can be deployed across industries are

  • Market Research - Retail store audit, Readership surveys, Exit poll survey, Customer buying behavior, Brand comparison studies,Customer satisfaction score study, Brand track studies, Product prelaunch surveys
  • KYC process - Capturing KYC details of the customers, along with the documents
  • Customer Feedback - Feedback on any product / service /after sales support, etc.
  • Census - Census related data collection

Business Benefits

  • Real time updates
  • Improve productivity
  • Reduction of manpower cost
  • Reduction in travel cost
  • Improved customer satisfaction
  • Authentication of the field forces feedback
  • Voice of customer

Advantages

  • Bundled offer of Application, Connectivity and device if required
  • Offered both on OPEX and CAPEX model
  • Device vendor agnostic solution
  • Works on multiple operating systems - Android, Windows & IOS
  • Application runs on both CDMA and GSM network
  • Hosting the services at Terrah’s Data Centre
  • Application can be customized basis your business requirement
  • Ability to integrate with the existing systems - ERP / CRM, if required.